General

1. We appreciate your business and want to make sure we meet your expectations. By using our service, you have agreed to be bound by our terms and conditions and are satisfied with the overall service provided by our company.

2. Your attendance to the property on the day of your booking is not compulsory. Keys can be left for us to get access to the property. Nonetheless, we require at least that the person responsible for booking the cleaning must be contactable by phone. If we cannot contact anyone before the service commences, we reserve the right to not carry out the service.

3. We take full responsibility for any foreseeable damages that may be caused by our cleaners while carrying out the service, except for any damages during and/or after dismantling any item in order to clean it, including but not limited to oven's door, light fittings, silicon stripe in the bathroom, security door or fly screens, etc.. Grace Cleaning will not be responsible for any discolouration to ceilings or walls after cleaning. Notice of any damages must be provided within 48 hours of service.

4. Photographic images will be taken before, during and at the end of the cleaning service, these images will be used for the purpose of recording before and after images for quality assurance and proof of limitations if applicable.

5. Grace Cleaning require 100% of the total cost paid upfront. A copy of a valid ID will be required when signing the contract.

6. Grace Cleaning accepts no responsibility for bonds held back by real estate agents or owners nor for additional rent charges or other such charges accrued.

7. It is under the client’s responsibility to provide thoroughly access to property including parking at the nearest location. Any expenses related to car parking will be added to the service cost.

8. Under no circumstances refund claims will be considered once the job has been completed.

9. The client must agree to allow a re-clean/touch up clean or an inspection of any work deemed unsatisfactory before a third party is arranged to conduct service.

10. Grace Cleaning reserves the right to cancel service (full refund to client); void service warranty (no refund provided); and/or cancel re-clean (no refund provided) if a client is abusive, unreasonable, threatening or intimidating to any of our team members.

11. The job will be deemed completed if client does not raise up any issues 3 calendar days after the clean.

12. Grace Cleaning services Perth Metropolitan area, from Yanchep to Mandurah. Property outside a 40km radius from Perth CBD will incur an additional travelling fee, starting from $50.